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Shipping & Returns

At By the Yard we want our customers to love their purchases.  If you are not satisfied with your purchase, please contact us immediately – we’re happy to work with you!

Cancellation Policy

  • Cancellation of an order is available up to the time the item(s) leave our manufacturing facility – either shipping or delivery.
  • There is no cancellation available for items with engraving

Shipping Policy

  • Online shipping is available to the 48 contiguous United States. Please call us for all other shipping destinations.
  • Should there be any missing items in your shipment, please contact us immediately.
  • For damage caused by shipping/delivery, please report this to us within 48 hours. Please provide pictures to help us expedite your request.

Return/Exchange Policy

  • Only regular stocked items may be returned or exchanged within 10 days of receipt of the furniture. It is the responsibility of the customer for any shipping/delivery charges related to returns. Refunds or exchanges are subject to a restocking fee of up to 20%. Upon receipt of the returned item(s) an inspection will be completed – should there be any damage (scratches, dents, etc.) a reduced refund will be posted to the original form of payment. All refunds will be posted to the original form of payment.
  • Custom, “As Is”, Display, and Engraved items are all final sale, and cannot be returned or exchanged for any reason.
  • If the item has been shipped in a box, it must be returned unassembled in the original packaging, complete with hardware and instructions.
  • We suggest when shipping items back, to use a carrier that provides tracking numbers and insurance to ensure a safe return without loss or damage. The arrival condition of the return/exchange will be the responsibility of the customer.
  • If your returned/exchanged merchandise needs to be picked up by our local delivery drivers, you will be charged the full pickup fee. The initial delivery fee is not refundable.
  • Gift Certificates and Gift Cards are Non-Refundable

Crediting Your Account

  • Refunds on purchases made by check/cash will be refunded by a check mailed within 10 business days.
  • Credit card purchases will be refunded to the same card the purchase was made on, within 3 business days.

For more information please contact us at [email protected] or call 1 (877) 220-0448

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