By the Yard wants you to be happy with your purchase, and we stand behind everything we sell, but if you are not satisfied with your purchase please contact us immediately.
- We will offer you a full refund or exchange on regular stocked items, in “New Condition”, within 10 days of receipt of the furniture.
- Returns/Exchanges with damage and/or missing parts, not related to shipping, will result in a reduced percentage of refund. The merchandise will be examined after it arrives, and a final determination of refund will be given. You will be contacted by email once the refund has been completed.
- Custom, “As Is”, Display, Backyard Bargains, and Engraved items are all final sale, and cannot be returned or exchanged for any reason.
- If the item has been shipped to you in a box, it must be returned unassembled in the original packaging, complete with hardware and instructions.
- We suggest when shipping it back, to use a carrier that provides tracking numbers and insurance to ensure a safe return without loss or damage. The arrival condition of the return/exchange will be the customers responsibility.
- If the return is not due to “damaged during shipping” or defective merchandise, the customer will be responsible for ALL of the shipping cost back to By the Yard.
- If your returned/exchanged merchandise needs to be picked up by our local delivery drivers, you will be charged the full pickup fee . And your initial delivery fee is not refundable.
Crediting Your Account
- Refunds on purchases made by check/cash will be refunded by a check mailed within 10 business days.
- Credit Cards purchases will be refunded to the same card the purchase was made on, within 3 business days.
- Items purchased from a Charity Event are not returnable and can only be offered a Store Credit for the Exchange.
- Gift Certificates and Gift Cards are Non-Refundable.
For Further Information Please Contact Your Local Store:
- Jordan, Minnesota (952) 492-2777
- The Shoppes at Arbor Lakes, Maple Grove, Minnesota, 952-492-4042
- Vernon Hills, Illinois (847) 793-0303
- York Town Center, Lombard, Illinois, (877) 220-0448, ext. 4035
- Or email us at firstname.lastname@example.org