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Refund & Exchange Policy

By the Yard wants you to be happy with your purchase, and we stand behind everything we sell, but if you are not satisfied with your purchase please contact us immediately.

      • We will offer you a full refund or exchange on regular stocked items, in “New Condition”, within 10 days of receipt of the furniture.
      • Returns/Exchanges with damage and/or missing parts, not related to shipping, will result in a reduced percentage of refund. The merchandise will be examined after it arrives, and a final determination of refund will be given. You will be contacted by email once the refund has been completed.
      • Custom, “As Is”, Display, Backyard Bargains, and Engraved items are all final sale, and cannot be returned or exchanged for any reason.
      • f the item has been shipped to you in a box, it must be returned unassembled in the original packaging, complete with hardware and instructions.
      • We suggest when shipping it back, to use a carrier that provides tracking numbers and insurance to ensure a safe return without loss or damage. The arrival condition of the return/exchange will be the customers responsibility.
      • If the return is not due to “damaged during shipping” or defective merchandise, the customer will be responsible for ALL of the shipping cost back to By the Yard.
      • If your returned/exchanged merchandise needs to be picked up by our local delivery drivers, you will be charged the full pickup fee . And your initial delivery fee is not refundable.

Cancellation Policy

      • We will offer you a full refund or exchange on regular stocked items, in “New Condition”, within 10 days of receipt of the furniture.
      • Returns/Exchanges with damage and/or missing parts, not related to shipping, will result in a reduced percentage of refund. The merchandise will be examined after it arrives, and a final determination of refund will be given. You will be contacted by email once the refund has been completed.
      • Custom, “As Is”, Display, Backyard Bargains, and Engraved items are all final sale, and cannot be returned or exchanged for any reason.

Crediting Your Account

      • Refunds on purchases made by check/cash will be refunded by a check mailed within 10 business days.
      • Credit Cards purchases will be refunded to the same card the purchase was made on, within 3 business days.
      • Items purchased from a Charity Event are not returnable and can only be offered a Store Credit for the Exchange.
      • Gift Certificates and Gift Cards are Non-Refundable.

For Further Information Please Contact Your Local Store:

      • Jordan, Minnesota (952) 492-2777
      • Vernon Hills, Illinois (847) 793-0303
      • York Town Center, Lombard, Illinois, (877) 220-0448, ext. 4035
      • Or email us at info@bytheyard.net