Frequently Asked Questions
What is the material used to make the furniture?
How do I store it?
How do I clean it?
How can it be sturdy and comfortable?
HDPE is a naturally flexible polymer and molds to your body for exceptional comfort; yet, it’s warranted not to crack, break, splinter or peel because it won’t breakdown or become brittle from the sun or cold. It is actually a wood substitute, making it as dense as wood and approximately 20% heavier than cedar – without the maintenance.
What type of hardware is used?
All of the screws and fasteners used in manufacturing our products are a high grade of stainless steel with a Xylon coating (plasticized paint) baked on in a color to complement the furniture. We also countersink any hardware on surfaces that might come into contact with your skin to minimize scratching or snagging any clothing. The straps used on our gliders have an encased bearing system to ensure moisture and dust won’t interfere with the smooth glide. The straps are aluminum with a colored, impervious powder coat applied.
Is the furniture made in the USA?
Yes, we are proud to say that all of our furniture is Minnesota Made and Manufactured in the USA, as well as our proprietary plastic lumber used to manufacture our full product line. Made in the U.S.A.
Is it guaranteed?
Yes, it is guaranteed for 35 years to never crack, break, rot, or peel. With over 35 years of actual field testing and 50 years of accelerated laboratory testing, it’s still going strong. Just like any product it will at some point reach its life span, but we haven’t seen it yet. We have had products in all climates for 25 years and they’re still going strong.
Is assembly required?
Some assembly is required on orders shipped outside of your local store delivery area (call our office to determine whether you qualify for free assembly). Smaller accessory pieces such as foot stools and end tables are shipped fully assembled as well as folding chairs. Our full product line may be assembled with a #2 Phillips head screwdriver and a 7/16″ wrench. All assembly instructions include photos along with detailed directions to assist you.
What colors are available?
|– Black||– Redwood|
|– Brown (Cedar)||– Sandtone (Beige)|
|– Coffee (Dark Chocolate)||– White|
|– Gray||– Weathered Wood (Taupe)|
|– Green (Dark Hunter)|
Can the furniture be painted or stained?
How long will it take to get my order?
All of our furniture is hand-crafted when your order is placed. We try to keep the more popular styles and colors on-hand. Currently, due to demand, it may take 13-14 weeks before your furniture is ready to ship if we need to build the items specifically for you. If you need it by a specific date, let us know and we’ll do our best to accommodate your schedule.
How will my order ship if i'm not in the Minnesota or Illinois delivery area?
Most items ship via FedEx or SpeeDee and will take approximately 3 to 6 working days from the time of shipment to delivery. It isn’t necessary to be home when your order arrives. FedEx will drop your packages without a signature to an area on your property that’s easily accessible for the driver. Larger orders will be shipped on a pallet via Common Carrier which will require an appointment for delivery.
Does the color fade?
Unlike most other plastics, the material used to fabricate the furniture is considered colorfast. The color runs throughout each piece and has a UV-Stabilizer incorporated into the material to minimize the occurrence of discoloration. Allowing you to add to your collection year after year worry free.
What is the difference between swivel and swivel-flex?
On our Swivel chair, the seat rotates 360 degrees. On our newly upgraded Swivel-Flex chair, the seat will rotate 360° and gently bounce or “flex” back and forth.
Are cushions and/or umbrellas available?
All of our pieces are manufactured to industry standard dimensions and will accommodate virtually any cushion available at retail stores. There are 2 sizes of umbrellas sold in the U.S.-Commercial and Residential. The 122” table is fit for the 2” commercial umbrella, the rest are the standard 1-5/8″ holes for the residential umbrella that measures 1-1/2” in diameter. We have the tooling to cut holes in our table tops for either size. (Commercial umbrellas are normally only available through Bar Supply Companies and not generally sold in retail stores.)
What are my payment options?
Is it possible to "test" your furniture?
We do have a variety of pieces available to test on-site for Commercial Applications. We will FedEx you any of these item(s) for a 2-week review at No-Charge, with a credit card on hold until the furniture is returned. The intent of the test program is to give you the opportunity to evaluate; our construction details, our color options, select a style most comfortable and appropriate for your application, and to compare our products to any others you may be considering.
Is sales tax included in the pricing?
Sales tax is not included in our pricing. Any applicable sales tax will be added during the checkout process. If you are a tax exempt customer please contact one of our stores directly at 877.220.0448 to place your first order.